The PlasmaCAM systems include a video-based instruction manual that helps you get your plasma cutting up and running quickly. The Video Manual is an excellent source of technical
information - showing how to set up, operate and maintain the machine, and how to use the software.
The manual is easy to follow because it shows you what to do and makes learning the system easy and even includes several practice exercises to help you quickly learn the features of the system.
The Video Manual also provides reference and programming information on how to use the DesignEdge software most effectively and allow even untrained CAD users get familiar with
the DesignEdge program.
PlasmaCAM provides free, high-quality telephone technical support as well as an online Owner's Community forum. PlasmaCAM is committed to its customers and stands behind its product 100%.
Our Experts are also available online through the Owner's Community.
Just listen to Andrew Stanford:
"The PlasmaCam machine is great, but do you want to know what REALLY makes them the company I will always deal with??? CUSTOMER SERVICE!!!!!
They have treated me right since the day I purchased my machine (used, not even from THEM!!!) and they still treat me right.
Kudos to George and the crew at PlasmaCam. You guys are the BEST!!! Thanks again for helping me with
my latest service needs!!!! I can't go on enough about these guys!"
PlasmaCAM offers a discussion forum, Owner's Community, specifically made for users, where you automatically become a member once you purchase your PlasmaCAM CNC system. The forum provides a tool where thousands of CNC plasma cutting machine teachers and owners communicate and access many valuable resources:
The Owner's Community not only have thousands of owners and teachers provide support to each other, exchange ideas and build connections, it also have PlasmaCAM and DesignEdge experts participating with advice and support.
PlasmaCAM is the only CNC Plasma Cutting Systems Manufacturer that offers a 3 year warranty on our products! Now, why is that?
Each PlasmaCAM system passes rigorous testing and inspection before it ships and many of the system parts are tested in multiple
scenarios to minimize faults and errors when assembled at your site.
PlasmaCAM's reputation for customer satisfaction is
outstanding and we communicate with our owners on a daily basis to try to improve our service level even more.
The modular design of the machine allows for easy repair or replacement of parts by anyone with mechanical skills. In the unlikely
event that a part needs replacement, new parts are readily available. We will replace or repair any defective parts of the machine
during the warranty period, according to the terms and conditions of sale.